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Heber Creates New Support Department
Heber Limited, manufacturer of electronic control systems, has created a specific Product Support Services Department to enhance its customer support service. The purpose of this department is to provide detailed technical support to customers as well as offering product training programmes and comprehensive support documentation and manuals to potential customers. Not only will the department provide support externally to customers, it will be a great source of information and resources internally.
This will include providing the links between Sales and Engineering and throughout other departments within the company. The department was initially formed with three members of staff, and due to its success, has already recruited a fourth member, appointed to start in June. "Customer support is something that Heber Limited prides itself on," said Richard Horne – Product Support Supervisor. "We also consider it as an ongoing process of improvement. By the creation of this new department we can continue to maintain our high level of support, as our customer and product base grows."
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